Here are the factors to consider:
1) Age of the company. You want a roofing company that has been around for at least 3 years
2) Affiliations: Is the company linked to BBB or the Chamber of Commerce. Flight by night companies don’t spend the money on such things
3) Right Products: The customer has to educated themselves on products, otherwise the roofing company will always tell the customer they are getting the best. Please beware, there are currently high profile Calgary roofing companies doing high pressure door to door roof sales, proclaiming that the OC Oakridge shingle is the best on the market. It is not even close. Yet these companies pressure folks into committing to purchase these shingles at outrageous prices. Beware
4) Never choose the cheapest: Most of the time you do get what you pay for. A very roof install put your greatest investment at risk
5) Roof Warranties: Again, you have to do a little research. There are manufacturers that stand behind their products and there are others that are notorious for leaving their customers high and dry.
6) Meet the company representative – don’t just get roofing quotes emailed: Our company focuses on the needs of the customer. Sounds like common sense right? Nope, no true. We have lost business to companies that the owner wears pijamas to work on the roof and if you saw him walking towards you on the sidewalk – you would cross the road. Meet the rep and turn on your spidey sense. Can you trust the rep? Was there high pressure sales? Was the rep listening and looking after your needs?
7) Reviews: You have to read the reviews. If the company you are getting a quote from had no online presence … stay away. The online presence keeps companies accountable. If they don’t have one, how do you know what others have experienced.
8) Mid to Small Size companies are the way to go: I get asked all of the time if we subcontract our jobs to other companies, but the perception is that an employee is more accountable than a subcontracted crew. It is the wrong question to ask. Think about it, roofing in Calgary is a seasonal business. As a business owner, if you hire 20 employees, what do you do with them for the 3-4 months of poor weather. Lay them off? Sure, but how sustainable is that for a skilled worker? It isn’t. Hourly roofing employees are typically the unskilled labour. On the other hand, sub-contracted crews are often small and consist of owner-operators. This means that of a crew of 4, 2 of them are usually highly skilled owners of the sub-contract crew. By being paid as a sub-contract crew, they make more and they are able to remain doing what they are skilled at because it is sustainable. Therefore, the right question to ask the roofing company rep is “How long have your roofers worked with you?”. It doesn’t matter how they are paid. Mid to small roofing companies are typically efficient and working very hard to gain a good reputation. Large roofing companies, typically go through a large amount of staff and are far more likely to give a poor result to the customer.
9) Accreditation: You must ask about insurance, WCB and manufacturer certifications. Unlike other trades, sloped roofing in Alberta does not require journeyman certification. This means that anyone can say they are a roofer. Again it is about provable accountability. Fly by night roofing companies do not have proper insurance, no WCB and have no training or accreditation from shingle manufacturers. Protect yourself against people like this. You may save a few hundred dollars but it won’t be worth it if your roof fails.
We hope this was helpful.
South Peak Roofing and Exteriors – Serving Southern Alberta
Calgary, Lethbridge, Medicine Hat Roofing and Exteriors Company