Frequently Asked Questions
Your Leading Roof & Exterior Contractor
Questions We are normally asked
Why Choose South Peak Roofing & Exteriors?
Many people and contractors say they can do roofing and exterior work. Especially during hail season, they seem to pop up all over southern Alberta. These roofing companies will promise great results and give customer low-ball quotes to win the business. But, as soon as this season is over, they disappear – often leaving homeowners with problems on their roof/exteriors and disconnected phone numbers.
Nobody wants a bad roofing or exterior renovations contractor. We have all heard horror stories of poor workmanship, uncompleted work, and even outright fraud. Choosing the right contractor is a significant part of your home reno.
At South Peak, we have built our business by doing what is best for the customer. We hire the best people and pay them well so that we get the best results for our clients. Our advice comes from a place of honesty – looking out for the needs of our clients, not our bottom line. We believe that if we give the best to our clients, our business will grow. This is why our slogan is, “We’d rather be trusted.”
We likely will not be the cheapest option – but we believe that you will get the best value for your dollar by choosing South Peak. We rarely get called back to our job sites because we have done the work correctly the first time. Of course, if there is an issue, we promptly make it right.
We suggest that you read through South Peak’s online reviews in your local area to see what real customers have said.
What Is The Typical Length Of A Project?
The scope of the project is what determines how long it will take. Depending on the scope, it could be anywhere from 1 day to several weeks. Typically the roof is done first, followed by the siding installation, and then the soft metals like soffit and fascia.
Roofing, on most residential roofs, take 1-4 days.
A full wrap of siding could take up to 10 working days, while a side of a house is 2-3 days. If there are repairs, they can typically be completed within 1 day.
Soft metal work, so your eavestrough, downspouts, fascia, and soffits, can range from 1-4 days.
Each part of your project is done by a different crew in the South Peak family. Therefore, there may be a gap of time between each team– as the schedule necessitates.
Weather, wind, and season are the major factors that also determine the length of your project. Roofing in Calgary, Lethbridge, and southern Alberta is possible during the winter, but not advised in below 0 temperatures.
Is South Peak Green?
Did you know that South Peak handles its garbage in a GREEN way? We believe everyone must do their part to protect the environment. That’s why each crew takes environmentally-friendly measures to reduce the amount of waste going to the landfill.
For example, on most jobs, the roofers separate the garbage, placing the shingles on the bottom of the bin and grouping the rest (per type) to be placed on top.
When the bin is delivered to the dump, the shingles are placed in a separate location to be recycled. We also recycle any metals removed from a roof. These are just some ways that South Peak does its part to recycle as much roofing material as possible.
What Is The Process Of A Roof Replacement?
- Tarp ground to prepare for the job, place garbage bin.
- Remove (or rip) shingles: Depending on the configuration of your property will depend on whether we can place a garbage bin next to a portion of the roof. If yes, shingles are thrown from the roof into the bin directly. If a bin cannot be placed close to the roof, a tarp is placed on the ground to catch the shingles. They are then carried from the tarp to the bin. Measures are taken to protect your eavestrough and items on the ground from damage.
- Deck base applied: A 3.5-foot roll of shingle-like material is applied to the eaves and valleys of your roof. This durable membrane protects the most susceptible parts of your roof from water and ice penetration.
- Apply synthetic paper to the remainder of the house. All South Peak roofs are completely covered with a high-quality paper/base.
- Install metal valleys.
- Install starter shingles on top of the deck base. This adds thicker protection on top of the deck base.
- Next, we install shingles to cover the roof along with all vents, goosenecks, and plumbing stacks.
- Install cap shingles on all of the ridges.
- Do a thorough cleanup of the eavestrough and ground.
- Neatly stack all remaining materials for pickup.
- Remove materials and bin from the site.
Will I Have To Wait To Get My Work Done?
It depends on the time of year. In spring, there will typically be a 1-3 week wait. In late fall and winter, scheduling has everything to do with the weather.
During hail season, it is highly recommended you file your insurance claim as soon as possible and get your job into the queue as it can be 6-8 weeks. Other large roofing companies with well-known names can, during this period, have 80-100 roof projects in the queue and cause you to wait 6-12 months to have the work completed. South Peak will never make you wait that long.
At South Peak, we do our very best to communicate clearly and often about scheduling.
WCB? Insured? Certified?
Many customers would be surprised at how many contractors do not have proper liabilities in place to run their business. Ask the roofing and exterior renovation contractors that you are receiving quotes from if they have WCB in good standing and if they have proper liability insurance.
Many contractors have WCB, but it is not in good standing. This means that their coverage is suspended. This should be a major red flag for a homeowner.
South Peak Roofing & Exteriors covers all of its employees with WCB, and it is always kept in good standing. Additionally, we have liability insurance for all of our contractors.
Yes, all of our roofing and exterior contractors are certified.
We have HAAG certified inspectors at both our Lethbridge and Calgary offices. As a company, we are a certified preferred contractor with three of the best asphalt shingle manufacturers in the industry: CertainTeed, Malarkey and Owens Corning.
These certifications ensure that we have the expert knowledge for the proper installation of each of these products. It also allows South Peak to offer our customers better warranties.
Our Popular Services
You don’t always need to replace your roof. A lot of times, a roof repair can be all you need to solve the problem. Reach out for a free roof estimate.
Soffit & Fascia
We’re here for all of your exterior renovations and repairs. Call us for window replacement, soffit, fascia, gutters & downspout installations.